Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 working days after receipt of payment and are shipped with tracking. Notification of the tracking will be send to the customer's e-mail directly from Courier company. If you have not received your tracking number, please contact us an we will update the information. Once the parcel is dispatched the message 'Shipped' will appear on the order in the customer's shop Account after Log-In.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Special care is taken to protect fragile objects. Delivery for UK locations usually takes up to 5 working days. We tend to track dispatched items and keep record of tracking. If there is a delay in the delivery of your order and your item hasn't arrived within 10 working days (UK) or 30 working days for the rest of the world, please contact us immediately on contact@gaiasprouters.com
UK orders are dispatched via courier company as follows:
0.1kg to 1kg at £2.90
1kg to 2kg at £5.04
2kg to 3kg at £7.39
3kg to 5kg at £9.69
5kg to 10kg at £10.00
10kg to 15kg at £15.93
Shipping abroad
Shipping abroad is limited to weight of the order. EU and non-EU European orders are limited to 2kg and are dispatched via Royal Mail. The cost of the shipping is £17.40. For shipping of any order over 2kg please contact us directly at contact@gaiasprouters.com
USA and World Zone 1 orders are limited to 3kg and are dispatched via Royal Mail (up to 2kg) or by Courier company (over 2kg and up to 3kg). We reserve the right to choose the delivery company on the base of delivery fees. The cost of the shipping is: 0.1kg to 2kg at £32.00 2kg to 3kg at £36.00
We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Boxes are amply sized and your items are well-protected.